Processing time usually takes 1-3 business days.

This ensures every single order is carefully checked, packaged with love and prepared before shipping.

Canada/US: 3-7 business days

International Shipping: 7-15 business days (may vary by country)

Yes, we want our hair experience to be accessible to everyone ! Orders are supported through trusted international carriers such as DHL, FedEx or UPS depending on your location.

• Lost Packages: Once an order has been shipped and a tracking number has been provided, the package is in the hands of the courier. We are not responsible for lost or stolen packages. If this happens, please contact the courier directly with your tracking number for assistance.
  

• Returned Packages: If a package is returned to us due to an incorrect address or failure to pick up from the courier, the customer is responsible for any reshipping fees.
  

• Undeliverable Packages: If the courier marks your package as “undeliverable,” we will notify you immediately. Reshipping fees may apply if you’d like the order resent.
  

Please double-check your shipping information at checkout to ensure smooth delivery.